Module 8
La réunion d'équipe houleuse

Module 8 – The Heated Team Meeting

Section	Description
Module Type	Digital Adventure Learning Module
Theme	Group conflict • Leadership • Communication
SDG Alignment	SDG 16 – Peace, Justice & Strong Institutions
Focus	Managing interpersonal conflict and restoring trust in team settings
Target Group	Young people (approx. 13–25), youth workers, educators
Format	Interactive, scenario-based digital experience
Use	Standalone module or facilitated group session

About This Digital Adventure


Purpose	Supports learners in navigating team conflict with calm, fairness, and empathy, strengthening non-violent communication and collaborative problem-solving.
Core Approach	Frames conflict as a natural and manageable part of group life, focusing on listening, emotional awareness, and shared responsibility rather than blame or avoidance.

Scenario Overview


Context	During a team meeting, conflict arises between two members, Sam and Taylor. Sam feels overwhelmed and unfairly treated, while Taylor accuses Sam of not contributing enough.
Key Challenge	As the team leader, the learner must decide how to respond as tension rises — address the conflict, avoid it, or guide the group toward resolution.
Learner Choices	Intervene calmly • Pause and listen • Clarify roles and expectations • Avoid the conflict

Core Peacebuilding Lessons

Lesson	What Learners Practice
Conflict Is Natural and Manageable	Recognising that avoiding conflict often worsens it, while calm engagement can lead to growth and repair.
Listening Creates Emotional Safety	Practising active listening to reduce defensiveness and emotional shutdown.
Trust Requires Fairness and Clarity	Clarifying roles and shared responsibility to reduce resentment and confusion.
Rules Alone Don’t Build Peace	Understanding that peace is built through relationships, empathy, and understanding.
Emotions Are Signals, Not Threats	Learning to recognise and express emotions in healthy, constructive ways.

Key Peacebuilding Takeaways

Takeaway	Learning Focus
Leadership Shapes Safety	How leaders respond to conflict influences trust and communication in the group.
Process Matters	The way conflict is handled can strengthen or damage relationships, regardless of outcome.
Shared Responsibility Builds Peace	Teams function best when accountability and care are balanced.

Reflection & Discussion Questions


Key Questions	What made the conflict worse, and what helped resolve it? Have you ever been in Sam’s or Taylor’s place? How did it feel? Why is listening so important during disagreement? Is peace always quiet, or can silence signal tension? How does fairness support peace in a group? What’s the difference between avoiding conflict and resolving it?

Key Questions

What made the conflict worse, and what helped resolve it?

Have you ever been in Sam’s or Taylor’s place? How did it feel?

Why is listening so important during disagreement?

Is peace always quiet, or can silence signal tension? How does fairness support peace in a group?

What’s the difference between avoiding conflict and resolving it?

Recommended Use


Best For	Youth peacebuilding workshops • Team-building sessions • Social-emotional learning • Leadership and communication training
Skills Developed	Conflict resolution • Active listening • Emotional awareness • Fair leadership • Collaborative problem-solving

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Financé par l'Union européenne. Les points de vue et opinions exprimés n'engagent que leurs auteurs et ne reflètent pas nécessairement ceux de l'Union européenne ou de l'Agence exécutive européenne pour l'éducation et la culture (EACEA). Ni l'Union européenne ni l'EACEA ne peuvent en être tenues pour responsables.

Module 8La réunion d'équipe houleuse